Improving the podcast creator experience at Castos
We’re excited to have Kim McCaffery join Castos as our Customer Experience Manager.
Matt and Kim join the podcast to talk about her role in servicing Castos podcast hosting customers, leading them to publish successful shows. Kim has a deep passion for supporting users needing to use software to reach their goals.
As much as we like to say that podcasting is easy, the team at Castos knows there are a lot of challenges for creators coming into this space for the very first time. From creating the actual podcast, and including everything else the creator needs to make the podcast successful. Kim’s team is there to help you onboard to Castos, plus offer a helping hand to ensure your podcast is found on all major distribution platforms.
Kim has embraced the strong following Castos has in the WordPress world through the Seriously Simple Podcasting plugin, while keeping an ear to the ground in order to improve user experience. She’s uncovering new ways to improve the onboarding, help docs, and support for our beloved WordPress community of podcasters.
We hope you enjoy today’s episode, if you have any further questions, feel free to reach out to the team — we’re here to help!
Brought to you by Craig Hewitt from Castos of Audience